Question 1

What is VanticLab and what is Vantic IQ?

Accepted Answer

VanticLab is the company. Vantic IQ is the application: it produces a continuous operational diagnosis from workflow signals — how work moves between tools and staff — without reading file contents, email bodies, or recording your screen.

Question 2

Who is Vantic IQ for?

Accepted Answer

Australian SMEs where work moves across digital tools and handoffs: operations-heavy teams, professional services, logistics, and regulated industries where trust and clarity both matter. Fit depends more on how work flows than on industry label alone.

Question 3

Does my team need to change how they work?

Accepted Answer

No. Vantic IQ maps how work already runs from workflow signals. You see what's broken and what to fix first; process change is your choice, not a product requirement.

Question 4

Is Vantic IQ macOS only right now?

Accepted Answer

Yes. The current release targets macOS. If you need Windows or another platform, use contact to register interest — it helps us sequence the roadmap.

Question 5

What is the Diagnostic and is it a free trial?

Accepted Answer

The Diagnostic is a paid 30-day assessment: one complete operational picture with a Friction Score, dimension breakdown, and prioritised findings. It is not a time-limited free trial of the full product.

Question 6

What does the Friction Score measure?

Accepted Answer

A single 0–100 index built from workflow signals: how work fragments across tools, how many applications a workflow touches, delays from context switching, and when sessions run longer than usual. It is derived from workflow signals — not from document or message content.

Question 7

How long before we see first insights?

Accepted Answer

Many teams see early signs within days once the Diagnostic is running. The full Diagnostic picture is designed to cover the 30-day window; volume and seasonality affect how quickly patterns stabilise.

Question 8

What does Vantic IQ not do?

Accepted Answer

It does not record the screen, capture keystrokes, read files or email bodies, or pull content from inside applications. Sensitive application categories are excluded automatically — see the Security page for the operating list. You can exclude additional apps in the Privacy Hub.

Question 9

Is the Diagnostic credited against a subscription?

Accepted Answer

Commercial policy on credits is confirmed at purchase and in your order flow. Use contact if you need a written confirmation for procurement.

Question 10

Can I cancel a subscription?

Accepted Answer

Yes. Subscription terms, renewal, and cancellation are set out in the terms presented at purchase. For account changes, contact the team at support@vanticlab.com.

Question 11

Where does Vantic IQ data live?

Accepted Answer

Operational data for Vantic IQ is stored in Australia (AWS Sydney). Pattern detection runs on the device; raw workflow signals are not transmitted off the machine for that processing path. See the privacy policy for retention and overseas processing related to optional services.

Question 12

How are window titles handled?

Accepted Answer

Window titles are hashed at capture; the original string is discarded and is not stored or transmitted in retrievable form.

Question 13

Which applications are automatically excluded?

Accepted Answer

Australian banking applications and password managers are excluded by default and cannot be enabled for workflow-signal capture.

Question 14

What integrations or API keys are required?

Accepted Answer

None for core diagnosis. Vantic IQ uses OS-level signals you approve at install. Optional integrations or API access may be offered on higher tiers as they ship.

Question 15

Can I request diligence or security documentation?

Accepted Answer

Yes. Email support@vanticlab.com with your requirements (questionnaire, subprocessor list, data flow summary). We respond on a best-effort basis and may ask for an NDA for detailed packets.