Overview
SRVD NEAT PTY LTD (trading as VanticLab) ("VanticLab", "we", "us", "our") operates the VanticLab website and the Vantic IQ application. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Vantic IQ is built on a workflow-signal architecture. It detects application usage, timestamps, duration, and tool transitions. It does not capture screenshots, perform OCR, or access the content of emails, documents, files, or messages.
1. Definitions
Personal Information has the meaning given in the Privacy Act 1988 (Cth). It includes information or an opinion about an identified individual or an individual who is reasonably identifiable.
Workflow Signals means system-generated information about application usage, timestamps, duration, and transitions between tools. Workflow Signals do not include document contents, email bodies, message text, spreadsheet data, file contents, or screenshots. Fields that could carry incidental meaning — such as window titles — are hashed at ingestion; original values are never stored or transmitted.
2. Information We Collect
2.1 Website
When you visit our website we may collect browser and device information, IP address (anonymised where possible), pages visited and time spent, referral sources, and cookie preferences. If you contact us or create an account, we may collect your name, email address, account credentials, and communication history.
2.2 Vantic IQ Workflow Signals
When enabled, Vantic IQ collects Workflow Signals including application name, timestamp of activity, duration of application focus, and transitions between tools. Window titles are SHA-256 hashed at the point of capture — the original value is immediately discarded and is never stored, transmitted, or retrievable.
Users may exclude specific applications from workflow-signal capture at any time via the Privacy Hub.
Vantic IQ does not collect:
- Screenshots or screen images
- OCR or extracted document text
- Email bodies or message content
- Document or file contents
- Audio or video recordings
- Clipboard contents
- Passwords or authentication credentials
The following application categories are automatically excluded from workflow-signal capture and cannot be enabled: Australian banking applications and password managers.
2.3 Account and Billing
We collect information necessary to manage your account and process payments. Payment card details are handled by our payment processor and are not stored by VanticLab.
3. How We Use Your Information
3.1 Website data
Website data is used to operate and improve our services, respond to enquiries, and manage accounts and authentication.
3.2 Workflow Signals
Workflow Signals are used to detect workflow patterns, identify friction and context switching, surface pattern-based operational insights, and respond to user queries through the conversational interface. All intelligence generated by Vantic IQ is derived from Workflow Signals — not from content.
4. AI Processing
To provide conversational responses, Vantic IQ transmits structured, derived pattern context and user-authored prompts to a third-party AI provider. Raw Workflow Signals are not transmitted to AI providers. Screenshots, document contents, and file data are never transmitted. Customer data is not used to train AI models. A current list of subprocessors is available on request.
5. Data Storage and Security
5.1 Data location
Vantic IQ operational data is stored in Australia (AWS ap-southeast-2, Sydney region). Pattern detection runs locally on your device — raw Workflow Signals do not leave your machine.
5.2 Security measures
We implement AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, secure authentication, and environment separation. Access to customer data is restricted to authorised personnel.
6. Data Retention
Raw Workflow Signals are retained for a rolling 90-day period and then automatically deleted. Pattern scores derived from Workflow Signals are retained while your account is active and are user-deletable at any time. Website account data is retained while your account remains active.
Users may at any time:
- Pause Workflow Signal collection
- Exclude specific applications
- Delete data by timeframe
- Delete all stored data
- Export their data
- Request full account deletion
7. International Processing
Core Workflow Signal data is stored in Australia. AI processing may involve servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through contractual data processing agreements.
8. Access, Correction, and Complaints
You may request access to or correction of your personal information by contacting us at team@vanticlab.com. If you believe we have breached the Australian Privacy Principles, you may submit a complaint in writing. We will respond within a reasonable timeframe. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Notifiable Data Breaches
If an eligible data breach occurs, we will notify affected individuals and the OAIC as required under the Privacy Act 1988 (Cth).
10. Changes to This Policy
We may update this policy as our services evolve. Material changes will be communicated via email or in-application notice.
11. Contact
SRVD NEAT PTY LTD (trading as VanticLab)